Data Protection Complaints Policy

At Mooneerams Solicitors, we are committed to providing a high-quality service, in accordance with UK data protection law, including The Data (Use and Access) Act 2025 (DUAA 2025). We acknowledge that we may not always get things right. If something has gone wrong, we need you to tell us. This will help us improve our standards of service and our data protection controls.

If you need to make a data protection complaint to us, you can contact Alistair Worth via email at Alistair.Worth@mooneerams.com or by phone on 029 2199 1927, or you can write to us at:

Mooneerams Solicitors, 7 Village Way, Greenmeadowsprings Business Park, Cardiff, CF15 7NE.

We will acknowledge your complaint within 30 days of receiving it and will take reasonable steps to verify the identity of the person making the complaint. This may involve requesting further information or documentation from you. If the complaint is made on behalf of someone else, we will also need to check that the person making the complaint is properly authorised to do so. If, having requested additional information, we are not in a position to identify the person making the complaint or we are not satisfied that they have proper authority to make the complaint, we may be unable to deal with it.

We will investigate your complaint. This will usually involve:

  • reviewing your complaint;
  • locating and reviewing the records we hold about you; and
  • establishing the relevant facts.

We may also need to ask you for further information or documents to assist our investigation. If so, we will ask you to provide the information within a specific period of time.

We will update you on the progress of your complaint at appropriate times and will inform you of the outcome of the complaint without undue delay. We will explain clearly what we’ve done to resolve your complaint and, where appropriate, any action we have taken as a result.

If you are unhappy with the outcome of your complaint, you can complain to the Information Commissioner’s Office (ICO) within 3 months of your last contact with us or you can seek to take action in the courts.

The ICO’s contact details are: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

The ICO’s helpline number is: 0303 123 1113

You can access further information about making a complaint to the ICO via their website: Information Commissioner’s Office