Are you unhappy with your current personal injury solicitor? Are you considering switching solicitors? Here at Mooneerams Solicitors, we are accustomed to people contacting us to enquire about taking over their personal injury claims from other firms of solicitors.
Are you thinking about changing your solicitor? If so, here’s what you need to know
If you’re not happy with the solicitor handling your personal injury, medical negligence or asbestos disease claim, you’re not stuck—you can switch. Many people are unaware of this. A significant number of those who decide to pursue personal injury claims end up with a solicitor they didn’t even choose themselves.
That’s because insurance companies, claims management firms, trade unions, or even vehicle body repair shops often pass claims directly over to legal firms with whom they’ve existing arrangements. Frequently, decisions are made based on which firm of solicitors from a panel is next on the rota to receive a claim. So, you end up entrusting your injury claim to a firm of solicitors based on the luck of the draw! It’s not an ideal start to any relationship.
Is it difficult to switch?
The process is straightforward. Once you find a new solicitor you’re confident in, they’ll usually handle the changeover for you, including arranging the transfer of your case file from your previous firm.
Why do people switch solicitors?
Here are some of the most common reasons why you might want to change your personal injury solicitor:
- Your solicitor rarely updates you – you’re always the one chasing for answers.
- Your case appears to be progressing slowly – you’re experiencing prolonged periods of silence or unexplained delays that are hindering progress.
- You’re never speaking to the same person twice – you’re passed from one case handler to another and would prefer a consistent point of contact who knows your case.
- You’re not confident the advice you’re getting is right – you’re questioning whether the legal guidance you are receiving is in your best interests or even accurate.
- You feel pressured to settle too soon – you get the impression your solicitor wants to wrap things up quickly, even if it means accepting a lower amount of compensation than you’re comfortable with.
- You’ve never spoken to a qualified solicitor – your case seems to be run entirely by admin staff or junior claims handlers, not a personal injury lawyer.
- You disagree with how your claim has been valued – the figure your solicitor is suggesting doesn’t seem to reflect the seriousness of your injuries or losses.
- You’re not receiving the support you expected – whether it’s help with medical appointments or guidance for your family, your solicitor isn’t stepping up to the mark.
- No interim payment has been requested – despite liability being admitted, your solicitor hasn’t applied for an interim payment to help with your immediate financial needs.
- You’re unsure whether your settlement will cover future needs – you’re concerned that the final payout won’t adequately cover long-term care, rehabilitation, or lost earnings.
- You’ve lost confidence in your solicitor – you no longer trust their ability to handle your claim professionally or competently.
- Your solicitor has left the firm – if your case has been passed on to someone new, you might prefer to move it to a firm of your own choosing.
- The firm has closed down or is closing down – you have no choice but to appoint a new solicitor to continue your claim.
- The service isn’t good enough – whether it’s communication, progress, or professionalism, something doesn’t feel right, and you think you can get a better service elsewhere.
Do any of these sound familiar?
If so, remember you are well within your rights to switch personal injury solicitors to another firm.
Will it cost me anything to switch solicitors?
In most personal injury cases, switching solicitors won’t cost you anything for the change to take place. Your new solicitors will agree to include your previous solicitor’s legal costs with their own when settling the claim. This arrangement is made through an agreement known as an “undertaking,” which is given by your new solicitors to your old ones.
People understandably worry about the costs of changing solicitors, but it is rare for a change to a new solicitor to run into difficulties over the question of costs.
It’s still important to discuss all matters relating to the cost of funding your claim with your potential new solicitor before proceeding. At Mooneerams Solicitors, we fund almost all personal injury claims we handle using a straightforward No Win No Fee arrangement, the full details of which will be fully explained to you before you enter into an agreement with us to take on your claim.
Why Choose Mooneerams to Take Over Your Personal Injury Claim?
If you’re feeling let down by your current solicitor, you’re not alone. People switch firms for all sorts of reasons—but whatever your reason, here are ten solid ones to make the move to Mooneerams:
- We’re specialists—not generalists
We don’t dabble in personal injury law—we live and breathe it. That means your case isn’t just another file on a pile, and you’re not being passed to a case handler who has little idea how these claims work. - Your claim is handled by a qualified solicitor
At Mooneerams, your case won’t be delegated to a junior or someone with a vague title like “claims handler.” You’ll deal with a qualified, experienced solicitor who’ll actually work on your case—not just sign off on it at the end. - You’ll always know who’s dealing with your claim
We don’t hide behind switchboards or “teams.” You’ll have a named contact, and they’ll stick with you from day one through to the final result. - We’re known for our personal service
We’re big enough to know what we’re doing yet small enough to care. You won’t be treated like a number, and we genuinely care about the outcome of your claim, and how you’re feeling throughout it. - No Win, No Fee—no nonsense
Most of our clients choose to work with us on a No Win, No Fee basis. We’re upfront about fees, and we won’t confuse you with jargon or hidden costs. - We move fast—and we keep you in the loop
Too many people switch to us after months of being ignored by their previous solicitors. We won’t leave you hanging. We’ll keep you updated, chase progress, and move your case forward—without you needing to chase us. - We’ve got a strong track record
We’ve helped thousands of clients across England and Wales to win the compensation they deserve. Many come to us through word of mouth, which says a lot about how we treat people. - We take on transferred cases—no problem
We’re experts in taking over claims that have been mishandled or stalled. We’ll review your current position, liaise with your former firm, and get things moving without you needing to get bogged down in the administration. - We’re totally independent
We’re not tied to insurers, trade unions or claims companies. We work for you, not them. That independence means your best interests always come first. - We don’t make promises we can’t keep
We’ll tell you the truth—even when it’s not what you want to hear. We won’t raise your hopes just to win your business. What we will do is fight hard to get you the best possible outcome.
Final Thoughts
You only get one chance to settle your personal injury claim. If you’re not getting the service, advice, or results you deserve, don’t stick with the wrong solicitor out of misguided loyalty or fear of having to tell the solicitor’s firm that you want to switch away from them to another firm. Your claim is too important for that!
At Mooneerams, we’ve been specialising in helping people pursue personal injury claims and getting great results for them for over twenty years. We’ve also helped many more people switch solicitors and turn their situation around.
We’ll review your case and inform you of its current status. If we believe we can assist, we’ll explain everything clearly, including how we’ll handle the transfer and work under a No Win, No Fee agreement.
Call us for a confidential chat on 029 2199 1927 or email us at enquiries@mooneerams.com
